10 things I learnt after 1 week in Europe

Here are some observations after a week of travelling in Europe.

1) Old European airports like Rome have a lot to learn from Asian airports

2) Not many companies remain specialists. Almost all the companies I spoke to had alternative income streams.

3) Find a way to remove fear from the purchase process. We had some ordinary conference speakers which (as a conference organizer and speaker) makes me wonder how to remove fear from an un-testable purchase? See article Buyers remorse before you buy - how it can be avoided.

4) How revenue can be killed by efficiency. The cost of loyalty is often more than the benefits.

5) I can see why Italy and Greece are in such a parlous financial state. Wastage is rampant and normalized. You cannot get away with saying “Oh that’s just the way we do it around here”. I wonder if your company is also guilty of the same thinking.

6) Queue times in Europe have doubled. Is this because of the GFC? Is your business guilty of this? Do you measure queue times?

7) You cannot beat face-to-face networking. But don’t just go to an event once. You need to repeat visits. The second time you attend is easier because you start getting introduced – you become an insider.

8) Bring spare luggage on the plane. I arrived two days before my luggage and lost half a day buying essential supplies. What a waste.

9) The Italian airline Alitalia? Not worth mentioning.

10) Ask questions of others. They are almost always happy to share information.

 

I am continually amazed by the awesome and wonderful people I meet in my travels. Thank you to all of you who entered my life this week. You all know who you are.

Posted via email from Service with Purpose