Customer Service - Sunday Blog Summary

Time for another Sunday Summary of this week's postings.

1, Good customer service is always optional

This was a post from another blogger detailing how your staff can easily and simply choose whether or not they should engage with customers.  In the example, a cashier is scanning dog food. and asks the Customer

What kind of dog do you have"

"A Golden Retriever" replies the customer

And with that optional exchange starts a wonderful discussion.

2. Twitter is not a silver bullet for customer service

Organisations cannot just set up a twitter account and amuse their service will improve because they are 'closer to the customer'.  In fact it can make things worse.

3. What Madonna, Shakespeare and Anthony Robbins have in common

You can throw Lady Gaga and TV show Glee into the same mix.  They are all examples of what happens when your goals are bold, and you go large, very large with your bets.

4.  KLM Airlines - How to run a good Twitter Account

This is an example doing some very simple but effective things on Twitter.

5. 6 Reasons why Google has awesome customer service

Google is often lambasted over their lack of accessibility.  But they also show that if you execute right, you don't have to be too accessible.

6. If you aren't serving the customer, then you don't know the customer

We all know the adage that if you are not serving the customer then you are serving someone who is.  Well I'm not so sure about that.  Statements like that do nothing for the person in the boiler room, or the Janitor.  Do they have customers?

Look forward to more next week.

Posted via email from Service with Purpose