In draft findings of the Mystery Shopping Providers Association it was revealed that queue times across Europe have increased from 5 to 10 minutes and the average number of people in queues has grown from 3.4 to 4.4 people.
So what is driving this? Is it the GFC? Is it general cost cutting? Is it real?
The final results yet to be released, but the trend is disturbing. It seems our advances in technology and self-service and being outdone by the cuts in service.
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