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About Me
- sdipietr
- The founder of a Mystery Shopping Company, and now keynote speaker who helps companies change staff behaviour so they provide more profitable customer service.
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2010
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May
(28)
- 10 things I learnt after 1 week in Europe
- Buyers remorse before you buy - how it can be avoi...
- Queue times in Europe have doubled
- You are not special, or deserving.
- What Rome Airport can learn from Asia
- A manager is not a leaning pole, but should remove...
- Why Managers are like gardeners
- Not everyone reads English
- What Mountain Biking has to do with Business - Par...
- What Mountain Biking has to do with Business - Par...
- What Mountain Biking has to do with Business - Par...
- What Mountain Biking has to do with business Part ...
- Survey Fraud - beware of how you collect customer ...
- Why I finally bought a Mac
- When a leader loses it - Kevin Rudd shows how not ...
- Customer service is not intangible
- The problem with being too efficient - customers g...
- Why Too Much Choice Was Bad for Goldilocks - A Cus...
- Customer Service - Sunday Blog Summary
- Good customer service is always optional
- Twitter is not a silver bullet for customer servic...
- What Madonna, Shakespeare and Anthony Robbins have...
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May
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